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Legal

Return Policy

Tandoor Morni — Est. 1992 • Effective as of your Order Confirmation date

Important — please read before purchasing. By placing an order on our website, by telephone, or through any Tandoor Morni showroom, you agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision, you must not proceed with a purchase. These Terms form a legally binding agreement between you and Tandoor Morni.

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Returns & Cancellations

Order Cancellations

Orders may be cancelled without penalty within 24 hours of Order Confirmation, provided the Product has not yet entered production or been prepared for shipment. After this window, cancellations may be subject to a restocking fee of up to 25% of the order value, plus any costs incurred by Tandoor Morni in connection with the order. Custom orders are non-cancellable once production has commenced.

Return Policy

  • Unused Products in original packaging may be returned within 30 days of delivery for a refund of the purchase price, less a restocking fee of 15% and any applicable shipping costs.
  • Products that have been cured, fired, or used are not eligible for return. Attempting to return a Product that has been cured or used will be declined, and Customer will be responsible for return shipping costs to retrieve the Product.
  • Commercial models that have been installed and connected to gas supply are not eligible for return under any circumstances, except in the case of a verified manufacturing defect under the warranty provisions of Section 5.
  • Accessories may be returned unused and in original packaging within 14 days of delivery for store credit only. Consumable items (curing compounds, cleaning supplies) are non-returnable.

Return Procedure

To initiate a return, contact info@tandoormorni.com to obtain a Return Merchandise Authorization (RMA) number before shipping. Products returned without an RMA number will be refused and returned to sender. Customer is responsible for all return shipping costs and risk of loss during return transit unless the return is due to a Tandoor Morni error or verified manufacturing defect.

Refunds

Approved refunds will be processed to the original payment method within 10–14 business days of Tandoor Morni receiving and inspecting the returned Product. Tandoor Morni reserves the right to deduct from any refund the cost of any damage, missing components, or missing packaging discovered upon inspection.